Returns and Exchanges
This page applies to everything bought in this website's shop: canvases, prints, T-shirts, mugs and other pieces. It follows the Brazilian Consumer Protection Code, and at no point does it offer you less than the law already guarantees.
Changed your mind? Seven days, no need to explain
A purchase made online carries a right to withdraw. You have 7 calendar days from delivery to change your mind, with no need to give a reason. That is article 49 of the Brazilian Consumer Protection Code.
In that case we refund the full amount, including the shipping you paid, and the cost of sending the piece back is the studio's, not yours.
The piece has to come back in resalable condition: unused, unmarked, in the packaging it arrived in.
It arrived faulty
If the piece arrives faulty, you have 90 days from delivery to raise it. We replace it with the same piece, or refund the amount, whichever you prefer.
The wrong item arrived, or it broke on the way
Our mistake in dispatch, or damage in transit: send a photo and the studio sorts it out at its own cost. You pay no shipping in that situation.
If the package arrives visibly damaged, it is worth refusing delivery in front of the courier and letting us know. That makes it easier, but it is not required: you can accept it and raise it afterwards.
How to ask
Write on WhatsApp (54) 98121-9955 or by email gomesoficioarte@gmail.com, with:
- the order number;
- what happened;
- a photo of the piece, if it is a fault or damage.
We reply with the posting instructions. Do not send the piece back before talking to us: without the heads-up, there is no way to tell whose parcel arrived.
When the money comes back
The refund goes out after the piece arrives back and is checked. The timing depends on how you paid:
- Pix: up to 10 working days, to the account you give us.
- Credit card: the reversal is requested straight away, and shows up within two statements, depending on the card issuer. That timing is the bank's, not the studio's.
- Bank slip (boleto): up to 10 working days, by transfer.
Who answers
Gustavo Spinelli Gomes Vachi LTDA
Company number (CNPJ) 17.592.761/0001-82
Rua José do Patrocínio, 1135 · Marechal Floriano · Caxias do Sul/RS · Brazil · 95020-080
Email: gomesoficioarte@gmail.com
WhatsApp: (54) 98121-9955
Last updated: 16 September 2026.